So, you've got questions.
Everything you need to know before you place an order. Don't see your question here? Reach out to hello@hilma.co with any question, concern, or service we can assist you with. Our service hours are 9am-8pm EST Monday to Friday and 12pm-5pm EST Saturday and Sunday.
About Hilma
Hilma makes natural remedies that actually work for common health issues like bloating, indigestion, occasional constipation, food sensitivities, digestion, gut health, sleep, and more. We started Hilma because we believe natural ingredients are powerful and clean labels are important, especially when you're not feeling your best. Hilma's products are free of dyes and fillers, and have <1g of sugar. All of our products are scientifically backed and tested. We only use ingredients that have been clinically substantiated, and we also run our own clinical research on our products. We use ingredients that have worked for thousands of years, but we formulate only when the science agrees.
Our products address a wide range of commonly experienced health issues—you should use them if you see a product that addresses an issue that you experience. Check out our products to determine which is best for you.
Hilma is an herbal supplement. Compared to other natural products on the market, we focus on bringing you the most scientifically supported products while also eliminating unnecessary artificial dyes, sweeteners, and preservatives and best-in-class manufacturing processes.
Our product development process leans heavily on science. This focus on science differentiates us from other herbal and natural products, thus creating a new standard for herbals--the Clinical Herbal. This means, we only use ingredients that have been clinically researched, we co-formulate with our scientific advisory board to reinforce choices and claims, and we do our own research with consumers in clinical studies in order to prove efficacy.
Hilma products are all manufactured in the US. We source our ingredients from the highest quality sources from around the world, so we have a combination of US and international sources based on the best location for the ingredient.
All Hilma's products are Clean Label Project Certified. Most of our products are Vegan and Gluten Free (the only exception is our Digestive Enzymes). All of our manufacturers are regularly NSF audited and cGMP certified.
Account Management + Subscriptions
Subscriptions are delivered every other month. You’ll get 10% off every subscription order, inclusive of shipping and tax, and you’ll never be out of stock! Win, win, and no more last minute runs to the store.
You can manage all of your account details from your Account page. If you are a subscriber, you can also edit your information there and cancel or skip a delivery at any time.
If you have forgotten your password, you can visit the Account page to request a reset.
Shipping
We ship to all 50 US states to USPS-verified addresses, as well as addresses in US territories that are verified.
We don't yet ship internationally, but hopefully we will someday! Make sure to follow us at @hilma_co for updates.
Yes! Email us at hello@hilma.co if you have any trouble inputting yours at checkout and we'll get you set up.
We typically give orders 4-9 business days to ship. Note that this is after ~48 hours for order processing from the time you place your order. Alaska, Hawaii, US territories, and military addresses often have longer ship times (10-14 days). If you have an urgent matter, please reach out to hello@hilma.co and we will see how we can help.
We are not offering expedited shipping at this time. If you have an urgent matter, please reach out to hello@hilma.co and we will see how we can help.
Rest assured your products are en route! Tracking updates can be slightly delayed due to high volumes, but you should see updates within 2 business days.
Sometimes there may be a delivery hiccup, which we know can be frustrating. This is usually resolved by the carrier and your package should arrive within the next few days. In the meantime, if you're able to safely check with your neighbors and/or mail carrier, they may have more information. Otherwise, we're happy to help.
General product questions
Our ‘no list’ is important because there are many ingredients on the market that are allowed to legally be in our products, but they don't meet our standards for quality. We have leaned on the research of organizations such as The Environmental Working Group, as well as on our team of scientific advisors to help inform what we keep out of our products. There are over 40 types of ingredients on our ‘No list’ including talc, stearates (which inhibit your body’s absorption of nutrients), and many others. See our No List here. In addition to our ‘no list’, we commit to all of our products being: Non-GMO, dairy-free, soy-free, <1g sugar, vegan, gluten-free, and not tested on animals. Note thatour products do not contain milk, egg, soy, or tree nuts. They are packaged in a shared cGMP (current Good Manufacturing Practices) facility that also produces products with those allergens.
We have strict manufacturing requirements of all our manufacturing partners--each partner must be certified and regularly audited by industry experts. We are a proud member of the Council for Responsible Nutrition, the leading trade organization in our space. CRN promotes the responsible development of supplements and functional foods, as well as provides guidance on best practices for manufacturing products to the highest standard.
All of our products except our Dairy + Gluten Digestive Enzymes are vegetarian + vegan.
We source organic ingredients in our products whenever it is a superior ingredient and available, and many of our ingredients are organic. However, our full product is not certified organic for two main reasons: 1) certain herbs or herb forms are not available in an organic form, and therefore we would not be able to include key ingredients that make our products effective, despite there being incredibly high quality, pesticide-free, sources out there. And 2) the main reason behind buying organic is to avoid certain pesticides, and we ask our raw materials suppliers for their pesticide testing on all ingredients going into the product, organic or not, to ensure it is of the highest quality.
Yes, all of our products are non-GMO.
All of our products -- except Dairy + Gluten Digestive Enzymes -- are gluten free, but they are not yet certified by a 3rd party organization (e.g., Certified Gluten Free) due to the expense and lengthy time processes associated with that. We hope to invest in that in the future but as a small business it has not been a priority yet. In the meantime, we collect gluten free testing and statements from every single raw material in our product and our products go through testing for any trace amounts of gluten and therefore we know they do not, in fact, have any gluten!
All our packaging is 100% recyclable. Please recycle it! Our environmental impact is important to us, and we are reducing our impact by purchasing carbon offsets to cover both our manufacturing footprint as well as our team’s footprint.
Product Research + Testing
Our clinical research is run in the United States, led by an expert in the clinical field who has run trials for top pharmaceutical and medical device companies.
We have a minimum of four rounds of testing required during the production process to ensure you are getting the best possible product delivered. 1) Raw materials testing, 2) In-process testing, 3) Finished product testing, 4) Stability testing. Our raw materials are all tested by reputable third-party labs (to ensure no bias in testing results or practices).
We never test our products on animals.
Yes, all of our products are non-GMO.
Product Usage
There is not enough research on each individual ingredient in our product tested on a pregnant population to say one way or the other if it is pregnancy safe. Please check with your doctor before using.
There is not enough research on each individual ingredient in our product tested on a nursing population to say one way or the other if it is nursing safe. Please check with your doctor before using.
They can use Hilma Kids! Our Happy Tummy Regularity Support and Fiber Powder are formulated specifically for sensitive tiny tummies. Our other Hilma products are formulated for adults aged 18 and older.
All of our products can be used daily, to help support an ongoing need, or sporadically, to relieve occasional discomfort. Please refer to the directions for use for specific guidance.
Though not necessary, our products are best taken with food. Please refer to the product pages for directions for use.
Our products are best used within 2 years of purchase. Please refer to the expiration date on your package.
Please check with your doctor before adding to your routine.
No.
Contact us
Please reach out to us at hello@hilma.co, and we'll make sure to get back to you in 24 hours.
The best place to find out is on ourLinkedIn page. If there’s not a job there you want, write us a job description for your dream job and send to careers@hilma.co!
Returns + Exchanges
We stand by our products and if you don't completely love them, please let us know by emailing hello@hilma.co within 14 days of delivery and we'll give you a full refund.* Note that depending on the day, it may take up to 24 hours to receive a response.If you purchased Hilma products at a retail location, they must be returned to the place of purchase. Hilma is not able to accept returns and/or refund customers who attempt to return a retail purchase through our website.
*This policy applies to ingestibles only. Merch and limited-edition collaborations are final sale and cannot be returned.